Eric ChenIs Your Dental Office Manager Managing or Just Staying Busy?
How to tell if your dental office manager is truly managing the practice or just staying busy — with specific KPIs, behaviors, and an evaluation framework.
Practice Management
Running a dental practice
Practical guides for owners of independent dental practices: billing and insurance, staffing, marketing, technology and margins, and what to know when you buy or grow.
Buying Guide180Due Diligence113Financing80Location Analysis7Market Trends12Practice Management99Selling Guide3Valuation63
Eric Chen
Eric ChenHow to Fill Open Time in Your Dental Schedule Without Discounting
Open chair time costs more than most owners realize. Here's how to fill schedule gaps using block scheduling, waitlists, and unscheduled treatment reports.
Practice Management
Eric ChenExpand Dental Practice Hours or Hire an Associate?
A framework for dental practice owners to decide between expanding hours and hiring an associate, based on capacity signals, financials, and owner goals.
Practice Management
Eric ChenDental Practice Production Per Hour: Benchmarks and How to Improve
How to calculate your dental practice production per hour, compare it to industry benchmarks, and improve scheduling efficiency to increase owner income.
Practice Management
Eric ChenHow Many New Patient Calls Is Your Dental Front Desk Losing?
Most dental practices lose 30–38% of new patient calls before anyone speaks. Here's how to calculate your loss rate and fix the gaps costing you patients.
Practice Management
Eric ChenHow to Bring Back Lapsed Dental Patients
A practical framework for dental practice owners to identify, segment, and reactivate inactive patients using a structured multi-touch outreach sequence.
Practice Management
Eric ChenHow to Renegotiate PPO Fees Without Dropping Insurance
How to audit your PPO fee position, build a data-backed case, and negotiate higher reimbursements from carriers without leaving any networks.
Practice Management
Eric ChenHow to Raise Dental Fees Without Losing Patients
A practical guide for dental practice owners on when and how to raise fees, benchmark your position, and communicate increases without losing patients.
Practice Management
Eric ChenDental Practice Lab Fees Too High? How to Evaluate and Reduce
Lab fees above 8% of collections? Learn how to benchmark, diagnose the root cause, negotiate with your lab, and decide when in-house milling makes sense.
Practice Management
Eric ChenDental Associate Not Producing Enough: A Diagnostic Guide
When your dental associate isn't producing enough, the fix depends on the root cause. Here's how to diagnose the problem and decide what to do next.
Practice Management
Eric ChenDental Practice Staff Turnover: How to Stop Losing Employees
High dental staff turnover costs $20K–$70K+ per departure. Here's how to diagnose why employees are leaving and build systems that keep your team.
Practice Management
Eric ChenWhen Does Adding a Dental Associate Make Financial Sense?
Capacity signals, break-even math, and overhead conditions that determine when hiring a dental associate improves owner profitability — and when it doesn't.
Practice ManagementValuation