Practical guides for owners of independent dental practices: billing and insurance, staffing, marketing, technology and margins, and what to know when you buy or grow.
Eric ChenA framework for dental practice owners to have exploratory DSO conversations, protect confidentiality, and gather useful information without triggering a sale.
Eric ChenHow to decide whether adding an operatory is the right move for your practice — including real cost ranges, ROI math, and the signals that justify expansion.
Eric ChenHow new dental practice owners can build patient, professional, and community referral networks that generate consistent new patient growth.
Eric ChenA practical framework for dental practice owners to increase same-day treatment starts through scheduling, case presentation, and financial systems.
Eric ChenHow to set dental hygienist pay that keeps your overhead in range, motivates performance, and holds up against DSO competition.
Eric ChenA practical framework for evaluating whether a dental associate buy-in offer is priced fairly and structured in your favor — before you sign anything.
Eric ChenHow to tell if your dental office manager is truly managing the practice or just staying busy — with specific KPIs, behaviors, and an evaluation framework.
Eric ChenOpen chair time costs more than most owners realize. Here's how to fill schedule gaps using block scheduling, waitlists, and unscheduled treatment reports.
Eric ChenLearn what a healthy dental practice AR aging report looks like, which numbers signal collection problems, and how to handle AR in a purchase agreement.
Eric ChenA framework for dental practice owners to decide between expanding hours and hiring an associate, based on capacity signals, financials, and owner goals.
Eric ChenHow to calculate your dental practice production per hour, compare it to industry benchmarks, and improve scheduling efficiency to increase owner income.
Eric ChenMost dental practices lose 30–38% of new patient calls before anyone speaks. Here's how to calculate your loss rate and fix the gaps costing you patients.