Eric ChenHow to Bring Back Lapsed Dental Patients
A practical framework for dental practice owners to identify, segment, and reactivate inactive patients using a structured multi-touch outreach sequence.
Practice Management
Running a dental practice
Practical guides for owners of independent dental practices: billing and insurance, staffing, marketing, technology and margins, and what to know when you buy or grow.
Buying Guide180Due Diligence113Financing80Location Analysis7Market Trends12Practice Management99Selling Guide3Valuation63
Eric Chen
Eric ChenHow to Renegotiate PPO Fees Without Dropping Insurance
How to audit your PPO fee position, build a data-backed case, and negotiate higher reimbursements from carriers without leaving any networks.
Practice Management
Eric ChenHow to Raise Dental Fees Without Losing Patients
A practical guide for dental practice owners on when and how to raise fees, benchmark your position, and communicate increases without losing patients.
Practice Management
Eric ChenDental Practice Lab Fees Too High? How to Evaluate and Reduce
Lab fees above 8% of collections? Learn how to benchmark, diagnose the root cause, negotiate with your lab, and decide when in-house milling makes sense.
Practice Management
Eric ChenDental Associate Not Producing Enough: A Diagnostic Guide
When your dental associate isn't producing enough, the fix depends on the root cause. Here's how to diagnose the problem and decide what to do next.
Practice Management
Eric ChenDental Practice Staff Turnover: How to Stop Losing Employees
High dental staff turnover costs $20K–$70K+ per departure. Here's how to diagnose why employees are leaving and build systems that keep your team.
Practice Management
Eric ChenWhen Does Adding a Dental Associate Make Financial Sense?
Capacity signals, break-even math, and overhead conditions that determine when hiring a dental associate improves owner profitability — and when it doesn't.
Practice ManagementValuation
Eric ChenHow to Make Your Dental Practice Less Dependent on You
How dental practice owners can reduce owner dependency through systems, associate hiring, and delegation, and why it matters for practice value and optionality.
Practice ManagementValuationSelling Guide
Eric ChenDental Practice Case Acceptance Rate Too Low: What to Do
The average dental practice accepts only 34–46% of presented treatment. Here's how to diagnose what's driving low case acceptance and fix it.
Practice Management
Eric ChenIs Your Dental Hygiene Department Actually Profitable?
Most owners track hygiene production but not true hygiene profit. Here's how to calculate it correctly and identify what's pulling margins down.
Practice ManagementValuation
Eric ChenDental Practice Overhead Too High? Where to Cut First
When dental practice overhead exceeds 65%, a category-by-category review reveals where to cut first without harming patient care or staff retention.
Practice ManagementValuation
Eric ChenHow to Increase Dental Practice Value Before Selling
A practical framework for dental practice owners to increase EBITDA, reduce owner dependence, and strengthen goodwill before going to market.
Selling GuideValuationPractice Management