· 10 min read
Managing Two Dental Offices Without Being at Both Every Day
How to run two dental locations without being physically present at each one daily — covering leadership structure, SOPs, and remote reporting.
Eric Chen
Co-Founder, Minty Dental
Eric is the co-founder of Minty, which runs the business side of independent dental practices. He writes about practice operations: billing and insurance, staffing, technology, and growing a practice.
Articles by Eric Chen
· 10 min read
How to Set Up an In-House Dental Membership Plan
A step-by-step guide for practice owners on building, pricing, and managing an in-house dental membership plan for uninsured patients.
· 10 min read
How to Reduce Dental Patient No-Shows Without a Fee
Dental no-shows average 15% and cost practices tens of thousands annually. Here's how to cut that rate without charging cancellation fees.
· 10 min read
Growing a Dental Practice When You Can't Find a Hygienist
The hygienist shortage is structural. Here's how to grow your dental practice anyway — through smarter scheduling, assisted hygiene, and retention-first comp.
· 9 min read
Dental Practice Rent Too High? What Percentage Is Normal
Facility costs should run 7–10% of collections. Here's how to calculate your rent percentage, diagnose the root cause, and fix it.
· 10 min read
How Long Does a New Dental Associate Take to Reach Full Production?
Most dental associates take 6–12 months to reach full production. Here's what drives the ramp-up timeline and how owners can shorten it.
· 10 min read
Dental Practice Payroll Percentage Too High: How to Fix It
Learn how to calculate your dental practice staffing percentage correctly, diagnose whether wages or collections are the real problem, and apply the right fix.
· 11 min read
Dental Practice Claim Denial Rate: How to Find and Fix It
How to calculate your dental practice's insurance claim denial rate, benchmark it against industry standards, and fix the root causes draining your collections.
· 10 min read
Does Your Dental Practice Need More Hygiene Days?
Four reports from your practice management software reveal whether you need more hygiene capacity — or just a better recall system.
· 10 min read
Dental Practice KPIs to Track Every Month
The 8 dental practice KPIs that matter most each month — with benchmarks, formulas, and a simple review process to turn data into decisions.
· 12 min read
Adding a New Service Line to Increase Dental Practice Revenue
How to choose, launch, and measure a new dental service line — with real numbers on implants, clear aligners, and sleep medicine.
· 10 min read
Why New Dental Staff Take Too Long to Get Productive
Most dental practices expect new hires to be productive within weeks. Here's why that timeline fails — and how to fix your onboarding process.
· 11 min read
Growing Revenue After Buying a Dental Practice
How to grow revenue after buying a dental practice without triggering patient attrition — a sequenced approach for new owners.
· 9 min read
Dental Block Scheduling: Is It Worth It and How to Implement
Block scheduling works when it's built around your production goal, not just procedure type. Here's how to design and protect a schedule that actually holds.
· 11 min read
How to Present Patient Financing Without Feeling Pushy
A practical guide for dental practice owners on when and how to introduce financing options so patients feel informed — not pressured — and say yes more often.
· 11 min read
Dental Practice Collection Rate Too Low: How to Find the Leaks
Most dental practices measure the wrong collection rate. Here's how to calculate your net collection rate correctly and fix the four most common leaks.
· 9 min read
Is Owning a Dental Practice Worth It Financially?
A data-driven comparison of dental practice ownership vs. staying an associate — income, taxes, equity, and the real break-even timeline.
· 8 min read
Does a Dental Morning Huddle Actually Improve Production?
A structured dental morning huddle can increase daily production by 12–30%. Here's the evidence, why most huddles fail, and a framework that works.
· 9 min read
Buying a Dental Practice Where the Seller Drives Referrals
When a seller is the main source of new patient referrals, you're buying personal goodwill that may not transfer. Here's how to evaluate and structure the deal.
· 8 min read
Dental Practice Supply Costs Too High? How to Benchmark and Fix It
Supply costs should run 5–7% of collections. Here's how to calculate your number, find what's inflating it, and bring it back into range.
· 8 min read
How to Track Which Marketing Channel Brings New Dental Patients
Learn how to track which marketing channels actually produce new dental patients — from intake forms and call tracking to monthly PMS source reports.
· 8 min read
Hygiene Reappointment Rate: Benchmarks and How to Improve
The average dental practice reappoints only 60–65% of hygiene patients. Here's what a good rate looks like and how to close the gap.
· 8 min read
Dental Associate Pay: Percentage vs. Salary for Owners
How to choose between percentage and salary compensation for a dental associate — with the overhead math that shows which model protects your margins.
· 8 min read
Dental Practice Lease Term: How Many Years Do You Need?
How many years should be left on a dental practice lease before you buy? Here's what lenders require, what clauses to check, and how to fix a short lease.
· 8 min read
Is a Dental Practice's Active Patient Count Inflated?
A buyer's framework for verifying whether a dental practice's reported active patient count is accurate before making an offer.
· 8 min read
How to Talk to a DSO Without Committing to Sell
A framework for dental practice owners to have exploratory DSO conversations, protect confidentiality, and gather useful information without triggering a sale.
· 8 min read
Adding a Dental Operatory: Cost, ROI, and When It's Worth It
How to decide whether adding an operatory is the right move for your practice — including real cost ranges, ROI math, and the signals that justify expansion.
· 8 min read
How to Build a Referral Network as a New Dental Practice Owner
How new dental practice owners can build patient, professional, and community referral networks that generate consistent new patient growth.
· 8 min read
How to Increase Same-Day Treatment Starts in a Dental Practice
A practical framework for dental practice owners to increase same-day treatment starts through scheduling, case presentation, and financial systems.
· 8 min read
Dental Hygienist Pay: How to Structure Compensation
How to set dental hygienist pay that keeps your overhead in range, motivates performance, and holds up against DSO competition.